Job Description
Join our award-winning IT team in Columbus, OH! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work options, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy and manage cloud-based solutions including Microsoft 365 and Azure
- Document IT procedures and maintain accurate knowledge base articles
- Monitor system performance using tools like SolarWinds and ManageEngine
- Coordinate cybersecurity measures including vulnerability assessments
- Train end-users on new technologies and best practices
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA Network+ or Microsoft Azure certification required
- Proficiency in Windows Server administration and Active Directory
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ITIL processes and service desk management
- Excellent written/verbal communication and customer service skills
- Ability to manage multiple priorities in a fast-paced setting
- Valid Ohio driver's license for occasional on-site visits