Job Description
Join our dynamic IT team as a Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user support across hardware, software, and network systems. You'll be the go-to problem-solver for our growing organization, ensuring seamless digital experiences for 200+ employees while collaborating with cross-functional teams on infrastructure improvements. This hybrid role offers competitive compensation, comprehensive benefits, and clear growth paths into cybersecurity and cloud technologies.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for 200+ employees
- Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
- Diagnose and resolve network connectivity issues using tools like Wireshark and Cisco
- Manage Active Directory accounts, permissions, and group policies
- Document all IT assets, incidents, and resolutions in ServiceNow
- Assist in Microsoft 365 administration and cloud migration projects
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+ and Network+ certifications required
- Expert knowledge of Windows 10/11, macOS, and Office 365
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Strong understanding of TCP/IP, DNS, DHCP, and VPN protocols
- Ability to prioritize tasks in fast-paced environments
- Excellent written and verbal communication skills