Job Description
Join our dynamic IT team in Wichita! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the frontline hero resolving hardware/software issues, maintaining network security, and optimizing system performance. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for desktop/laptop systems
- Install, configure, and troubleshoot Windows/macOS environments and peripheral devices
- Manage Active Directory accounts, permissions, and group policies
- Monitor network security using SIEM tools and respond to alerts
- Document solutions in knowledge base and create user training materials
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud services (O365, Azure) and virtualization (VMware)
- Experience with ServiceNow or similar ITSM platforms
- Excellent troubleshooting skills with ability to diagnose complex technical issues
- Effective communication skills with ability to translate technical concepts to non-technical users