Job Description
Join our dynamic team as an IT Support Specialist in Tulsa! We're seeking a tech-savvy professional to deliver exceptional user support while optimizing our digital infrastructure. This hybrid role combines hands-on troubleshooting with strategic system improvements. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, endpoint management systems, and cloud services
- Deploy and maintain cybersecurity protocols across organizational systems
- Document IT processes and create user training materials
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system performance and implement proactive optimization strategies
- Lead IT projects including system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 and cloud platforms (Azure/O365)
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to work independently and manage multiple priorities