Job Description
Join our dynamic IT team at TechSolutions Inc. and become the go-to technical hero for our Tucson-based clients! We're seeking a passionate IT Support Specialist to deliver exceptional service, resolve complex technical challenges, and drive innovation. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows, macOS, and mobile platforms
- Manage user accounts, permissions, and security protocols
- Deploy and maintain IT infrastructure including servers and cloud services
- Create and update technical documentation and SOPs
- Collaborate with cross-functional teams to implement new technologies
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Active Directory, Exchange Online, and Azure AD
- Strong scripting knowledge (PowerShell/Bash) for automation
- Proven experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to work independently while collaborating with remote teams