Job Description
Join our innovative team as IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust IT infrastructure. Enjoy competitive compensation, modern equipment, and opportunities for professional growth in a collaborative environment. Why you'll love working here: Flexible hybrid schedule, comprehensive benefits package, and regular tech upskilling workshops.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (O365), and endpoint security systems
- Deploy and maintain desktop/laptop configurations across 200+ users
- Document SOPs and knowledge base articles for IT processes
- Collaborate with vendors for hardware procurement and maintenance
- Conduct cybersecurity awareness training for employees
Qualifications
- 3+ years in enterprise IT support with Windows 10/11 expertise
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Azure AD, Intune, and SCCM
- Experience with ServiceNow or similar ticketing systems
- Strong problem-solving skills with customer service focus
- Ability to lift 30lbs and work in server environments