Job Description
Join Detroit's premier tech innovator as an IT Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team. You'll be the backbone of our operations, ensuring seamless IT infrastructure while contributing to cutting-edge projects. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud-based systems
- Deploy and configure workstations, peripherals, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and security protocols
- Support office moves and new employee onboarding
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Strong diagnostic and troubleshooting abilities
- Excellent communication and customer service skills
- Ability to lift 25lbs and work flexible hours