Job Description
Join our dynamic team as an IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user support, resolve technical issues, and optimize our digital infrastructure. This hybrid role offers competitive compensation, growth opportunities, and a collaborative environment where your expertise makes a real impact. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Collaborate with vendors for hardware procurement and service contracts
- Document IT processes and maintain knowledge base articles
- Support cloud services (Microsoft 365, Azure) and on-premise servers
- Lead IT projects including system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and GPO
- Strong troubleshooting skills for hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Knowledge of cloud infrastructure (AWS/Azure) and networking basics
- Excellent communication and customer service skills
- Ability to lift 30lbs for equipment maintenance