Job Description
Join our award-winning IT team at Phoenix Tech Solutions, where innovation meets reliability. We're seeking a passionate IT Support Specialist to empower our growing client base across the Valley of the Sun. You'll be the technical hero behind our clients' success, providing seamless support and innovative solutions in a dynamic environment.
Our culture values continuous learning, work-life balance, and professional growth. Enjoy competitive benefits, flexible work arrangements, and opportunities to earn industry certifications. If you thrive in fast-paced environments and love solving complex puzzles, this is your next career-defining move.
Responsibilities
- Deliver exceptional technical support via phone, email, and remote access for hardware/software issues
- Manage and maintain Windows Active Directory, Office 365, and cloud infrastructure
- Deploy, configure, and troubleshoot end-user devices (laptops, mobile, printers)
- Implement cybersecurity best practices including endpoint protection and data backup
- Document technical processes and create knowledge base articles
- Collaborate with vendors and internal teams for seamless service delivery
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Expert knowledge of Active Directory, Office 365, and Azure fundamentals
- Experience with Service Desk tools (ServiceNow, Jira Service Desk)
- Strong troubleshooting skills across hardware, software, and network issues
- Excellent communication abilities with technical and non-technical stakeholders
- Valid driver's license and reliable transportation for client visits