Job Description
Join our dynamic IT team in Charlotte, NC as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support to employees
- Implement cybersecurity best practices and security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud services (Microsoft Azure, Office 365)
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, SCCM, and PowerShell
- Strong troubleshooting skills for Windows/macOS environments
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to lift 25lbs for hardware maintenance