Job Description
Are you a tech-savvy problem solver looking to make an impact in a thriving tech hub? Apex Tech Solutions is seeking a talented IT Support Specialist to join our dynamic team in Raleigh, NC. We pride ourselves on delivering top-tier technical assistance to our clients and employees.
As part of our IT department, you will be the first line of defense for technical issues, ensuring business continuity and user satisfaction. If you are passionate about technology and enjoy helping people, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- Collaborative and inclusive work environment.
- Flexible work options available.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming help desk tickets using our Service Management software.
- Perform regular system maintenance, software updates, and patch management.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Conduct user training sessions on software applications and security best practices.
- Collaborate with the network engineering team to troubleshoot complex infrastructure problems.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-4 years of experience in IT Support or Help Desk roles.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is highly preferred.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ certification is a significant plus.