Job Description
Are you a tech-savvy problem solver looking to make an impact? Apex Digital Systems is seeking a highly motivated IT Support Specialist to join our dynamic team in Philadelphia, PA. We pride ourselves on delivering top-tier technical solutions to a diverse client base, and we need a dedicated professional to ensure our internal and external systems run seamlessly.
In this role, you will serve as the first point of contact for technical issues, acting as a bridge between our users and complex IT infrastructure. If you have a passion for technology, a knack for troubleshooting, and a desire to grow within a forward-thinking organization, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive work culture in the heart of Philadelphia.
- Flexible hybrid work schedule.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and remote access tools to diagnose and resolve hardware and software issues efficiently.
- System Administration: Manage and maintain user accounts, permissions, and Active Directory services to ensure data security and access control.
- Hardware & Software Management: Perform regular inventory audits, deploy new workstations, and install/configure software applications and updates.
- Network Troubleshooting: Assist in diagnosing network connectivity issues, VPN access problems, and local area network (LAN) configurations.
- Documentation: Maintain accurate and up-to-date technical documentation, including runbooks and incident reports, to facilitate knowledge sharing.
- Vendor Coordination: Liaise with third-party vendors regarding service tickets, warranty claims, and equipment maintenance.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Experience: 2+ years of experience in IT support, help desk, or technical support roles.
- Technical Skills: Proficient in Microsoft Office Suite and strong knowledge of Windows 10/11 and macOS operating systems.
- Networking: Basic understanding of TCP/IP, DNS, and DHCP protocols.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.