Job Description
Join our dynamic team at Omaha Tech Solutions as an IT Support Specialist and become the backbone of our digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system excellence in Omaha's growing tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment where innovation meets reliability.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain security protocols including endpoint protection
- Document technical procedures and maintain knowledge base
- Collaborate with vendors for hardware/software procurement
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and Azure AD
- Experience with ticketing systems (ServiceNow preferred)
- Strong analytical and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to lift 50lbs for equipment handling
- Valid Nebraska driver's license for occasional site visits