Job Description
Join our dynamic IT team as an IT Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user experiences and maintain our digital infrastructure. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your expertise makes an immediate impact. Help us innovate while advancing your career in one of Arizona's thriving tech hubs!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 environments and cloud-based applications
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Train users on new technologies and best practices
- Monitor system performance and optimize IT infrastructure
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for Microsoft 365 and Azure environments
- Experience with help desk ticketing systems (e.g., ServiceNow)
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred