Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional IT services to our Denver-based clients. This role offers growth opportunities, competitive compensation, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide first-level technical support via phone, email, and remote desktop for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network infrastructure
- Manage user accounts, permissions, and access controls across Windows/macOS environments
- Document IT processes, solutions, and asset inventory in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on security protocols and system upgrades
- Train end-users on new technologies and best practices
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Valid Colorado driver's license and reliable transportation