Job Description
Join our dynamic IT team as an IT Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This hybrid role offers the flexibility of remote work with occasional on-site collaboration. You'll be the hero who resolves complex technical challenges while maintaining a positive user experience. If you're passionate about technology and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and cloud-based applications
- Implement cybersecurity best practices including endpoint protection and MFA
- Document solutions in ITSM systems and maintain knowledge base articles
- Collaborate with vendors to resolve complex infrastructure problems
- Train staff on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of Azure AD, Intune, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting skills for hardware and software issues
- Ability to communicate technical concepts to non-technical users
- Relevant bachelor's degree or equivalent experience