Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of San Diego? We are seeking a dedicated IT Support Specialist to join our dynamic team. In this role, you will be the frontline defender for our employees' technology needs, ensuring seamless operations across our office.
We offer a competitive salary, comprehensive benefits, and a collaborative culture that values innovation and technical excellence.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone, email, and in-person to a diverse user base.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and network connectivity.
- Manage and maintain the inventory of IT assets, ensuring accurate tracking and timely replacements.
- Assist in the deployment and configuration of new workstations and software applications.
- Monitor system performance and perform routine maintenance to prevent downtime.
- Document all incidents, resolutions, and processes in the Help Desk ticketing system.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Familiarity with remote access tools (VPN, RDP) and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- High level of customer service orientation and problem-solving skills.