Job Description
Are you ready to start tomorrow? Oahu IT Services is seeking a dedicated IT Help Desk Support Specialist to join our dynamic team in Honolulu, HI. In this role, you will be the first point of contact for our employees, providing essential technical support and ensuring our business operations run smoothly.
We offer a competitive salary package and a collaborative work environment. If you have a knack for problem-solving and want to kickstart your IT career immediately, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Manage and update ticketing system records to ensure accurate tracking of support requests.
- Install, configure, and troubleshoot operating systems (Windows/macOS) and peripherals.
- Assist with network connectivity issues and local area network (LAN) maintenance.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Relevant certifications (CompTIA A+, Network+) are a plus but not mandatory.
- 1+ years of experience in IT support or help desk environment.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent customer service skills with the ability to communicate technical concepts clearly.
- Ability to work independently and manage multiple priorities in a fast-paced environment.