Job Description
Are you a dedicated technical professional seeking a pivotal role in the heart of Nevada's tech landscape?
Apex Digital Systems is currently seeking a dynamic IT Help Desk Support Specialist to join our growing team in Henderson, NV. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations and minimal downtime.
Our team values innovation, collaboration, and a customer-first approach. If you thrive in a fast-paced environment and have a passion for solving complex technical puzzles, we want to hear from you. We offer a competitive benefits package including health insurance, retirement plans, and continuous learning opportunities.
Apex Digital Systems is currently seeking a dynamic IT Help Desk Support Specialist to join our growing team in Henderson, NV. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations and minimal downtime.
Our team values innovation, collaboration, and a customer-first approach. If you thrive in a fast-paced environment and have a passion for solving complex technical puzzles, we want to hear from you. We offer a competitive benefits package including health insurance, retirement plans, and continuous learning opportunities.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and prioritize incoming IT support tickets using our ticketing system (Zendesk/Jira).
- Install, configure, and troubleshoot desktop operating systems (Windows 10/11) and peripheral devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Document technical solutions and create user guides to enhance self-service capabilities.
- Maintain accurate records of all support interactions and incident resolutions.
Qualifications
- Minimum of 1-3 years of experience in IT support, Help Desk, or a related technical field.
- Strong understanding of computer hardware components, operating systems, and network basics.
- Experience with Active Directory, Microsoft Office Suite, and remote desktop tools.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to troubleshoot problems methodically and work independently or as part of a team.
- Relevant certifications (CompTIA A+, Network+) are a significant plus.