Job Description
Are you a tech-savvy problem solver looking for your next career move? Apex Technical Services is seeking a dedicated IT Help Desk Support Specialist to join our growing team in the heart of Pittsburgh. In this role, you will be the first point of contact for our employees, providing top-tier technical support and ensuring our digital infrastructure runs smoothly.
We offer a collaborative environment, competitive benefits, and opportunities for professional growth. If you have a passion for technology and a knack for helping others, we want to hear from you!
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users via phone, email, and in-person support.
- Manage and respond to incoming IT service requests and tickets in a timely and professional manner.
- Perform hardware installation, configuration, and maintenance for desktops, laptops, printers, and mobile devices.
- Assist with network connectivity issues, including Wi-Fi and VPN setups.
- Conduct user training sessions to ensure employees are proficient with company software and security protocols.
- Maintain accurate inventory records for IT assets and equipment.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
- Minimum of 2 years of experience in IT Help Desk or technical support roles.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Familiarity with Active Directory, networking concepts, and remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong troubleshooting skills and a customer-first mindset.