Job Description
Are you looking to launch a rewarding career in Information Technology? TechHorizon Solutions is proud to offer a comprehensive Paid Training Program for ambitious individuals ready to step into the role of Help Desk Support.
We are seeking dedicated professionals to join our team in Minneapolis, MN. You will receive hands-on mentorship and technical training, ensuring you are fully equipped to support our clients effectively.
Why Join Us?
- Guaranteed Paid Training (No experience required)
- Competitive starting salary ($55k+)
- Career growth opportunities in IT
- Modern, collaborative work environment
Don't let a lack of experience hold you back. Apply today to start your journey with us.
Responsibilities
- Provide exceptional Tier 1 technical support to internal and external customers via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues related to Windows, macOS, and mobile devices.
- Log and track all support tickets in the Service Desk system with high accuracy.
- Conduct user onboarding and assist with account set-ups.
- Educate users on best practices for IT security and system usage.
- Escalate complex technical issues to the Tier 2 support team promptly.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency (typing, navigating operating systems).
- Strong customer service orientation and communication skills.
- Willingness to learn new technologies through our paid training curriculum.
- Ability to work independently and as part of a team.
- Problem-solving mindset with a focus on resolution.