Job Description
Are you a tech-savvy problem solver looking for immediate work in Louisville, KY? Our client, a leading enterprise in the region, is seeking a dedicated Help Desk Support Specialist to join their dynamic team. We offer a competitive salary package, comprehensive benefits, and a collaborative work environment where your skills will be valued.
Why Apply?
- Immediate Hire: Start your career journey today.
- Competitive Pay: Earn between $50,000 and $65,000 annually.
- Great Benefits: Health, dental, and vision insurance included.
- Growth Opportunities: Clear path to Senior IT roles.
If you are ready to take your technical support skills to the next level, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Install, configure, and troubleshoot operating systems (Windows 10/11) and standard office software.
- Manage and track IT helpdesk tickets using ServiceNow or similar ticketing systems.
- Perform routine maintenance and updates on office hardware and networks.
- Assist in user onboarding, account setup, and IT training sessions.
- Collaborate with the IT team to improve support processes and documentation.
Qualifications
- 1-3 years of professional experience in IT Help Desk support.
- Associate degree in Computer Science, Information Technology, or related field preferred.
- CompTIA A+ certification is a major plus.
- Strong knowledge of Microsoft Windows, Active Directory, and Office 365.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and prioritize multiple tickets effectively.
- Strong problem-solving mindset and attention to detail.