Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in sunny Tampa, FL! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow your career in a collaborative environment. Apply today to start your new role immediately!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve user problems efficiently with remote desktop tools
- Document all interactions in ticketing systems with detailed resolution steps
- Install, configure, and maintain end-user devices and peripherals
- Collaborate with senior IT staff on complex escalations
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of help desk or desktop support experience
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including occasional on-call duties
- Valid Florida driver's license (for occasional site visits)