Job Description
Join our dynamic IT team in Louisville, KY as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional user support and maintain our digital infrastructure. This full-time role offers competitive pay, comprehensive benefits, and the chance to make an immediate impact in a fast-paced environment. If you thrive on troubleshooting, customer interaction, and keeping systems running smoothly, apply today and start your career with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex escalations
- Deploy and maintain desktop/laptop configurations
- Train users on new systems and best practices
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or Network+ certification required
- Expertise in Windows OS, Microsoft 365, and mobile device management
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Excellent communication and customer service skills
- Ability to work flexible hours including on-call rotation