Job Description
Join Detroit's fastest-growing tech firm as an immediate hire Help Desk Support Specialist! We're seeking a customer-focused tech expert to resolve critical IT issues for our enterprise clients. This is your chance to launch an exciting career in IT with hands-on experience in cutting-edge infrastructure. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Apply today and start making an impact tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1-2 support via phone, chat, and remote desktop tools
- Document tickets using ServiceNow with detailed resolution steps
- Manage Active Directory user accounts and permissions
- Deploy and configure network printers, VPNs, and cloud applications
- Train end-users on security best practices and new software
- Collaborate with senior engineers on complex escalations
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory, Office 365, and VPNs
- Strong communication and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits