Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges swiftly. This contract role offers competitive compensation and the opportunity to make an immediate impact in a collaborative environment. If you're passionate about technology and customer satisfaction, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows/macOS systems, printers, and peripherals
- Manage ticketing systems and maintain accurate documentation of incidents
- Train users on software applications and security protocols
- Collaborate with IT teams to implement system improvements
- Monitor system performance and report critical issues
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows, macOS, and Active Directory
- CompTIA A+ or similar certification preferred
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional site visits