Job Description
Immediate Hire Opportunity: Help Desk Support Specialist in Tampa, FL
Join Tampa Tech Solutions as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to provide critical IT support to our growing client base. This temporary role offers competitive compensation and the chance to make an immediate impact in a dynamic environment.
Why You'll Love This Role:
- Start immediately with a competitive salary ($45,000-$55,000)
- Work with cutting-edge technology and diverse systems
- Collaborative team environment focused on innovation
- Opportunity for contract extension or permanent placement
If you're ready to apply your technical skills and help businesses thrive, we want to hear from you today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage service tickets in ServiceNow with SLA adherence
- Deploy and configure workstations, printers, and network devices
- Create and maintain technical documentation and knowledge base articles
- Conduct user training on new systems and best practices
- Collaborate with senior IT staff on complex incident resolution
Qualifications
- 1-3 years of experience in help desk or technical support
- CompTIA A+ certification (or equivalent experience)
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong customer service skills with ability to de-escalate situations
- Knowledge of cloud technologies (Azure, AWS, Office 365)
- Ability to work independently and prioritize multiple tasks