Job Description
Join our elite IT support team in Washington, DC and kickstart your career with an industry-leading salary package! As an IT Support Trainee at TechAdvance Solutions, you'll receive comprehensive training while supporting federal agencies and Fortune 500 clients. This accelerated program combines mentorship from senior engineers with hands-on experience in cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and a clear path to becoming a certified IT specialist. Apply today to transform your passion for technology into a high-impact career in the nation's capital.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software systems including Windows 10/11, macOS, and network devices
- Monitor and resolve helpdesk tickets via ticketing systems (ServiceNow/Jira) with SLA adherence
- Assist in deploying and configuring cloud infrastructure (AWS/Azure) and security protocols
- Document technical procedures and create knowledge base articles for internal use
- Collaborate with cross-functional teams during system migrations and security audits
- Participate in 24/7 on-call rotation after 6 months of training
- Complete vendor-specific certifications (CompTIA, Microsoft) during probation period
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, PowerShell, and scripting basics
- Strong problem-solving skills with customer service mindset
- CompTIA A+ or similar certification preferred (willing to provide training)
- Ability to lift 30 lbs and work in occasional server room environments
- US citizenship or valid work authorization for federal contracts
- Proficient in English with clear written/verbal communication