Job Description
Join our elite IT Support Trainee program in Madison and accelerate your career in technology! We're seeking motivated individuals with a passion for problem-solving to receive world-class training in enterprise-level systems, cloud infrastructure, and cybersecurity. This high-paying entry-level role offers mentorship from senior engineers, hands-on experience with cutting-edge tools, and a clear path to full certification. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation. Transform your future with us today!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across hardware, software, and network systems
- Deploy and configure Windows/Linux workstations, mobile devices, and cloud services (AWS/Azure)
- Troubleshoot complex issues using ticketing systems (ServiceNow/Jira) and diagnostic tools
- Document procedures, create knowledge base articles, and maintain IT asset inventory
- Collaborate with network security team on vulnerability assessments and patch management
- Participate in 24/7 on-call rotation with overtime compensation
- Complete vendor-specific training (Cisco, Microsoft, CompTIA) with full reimbursement
Qualifications
- Associates degree in IT/CS or equivalent experience; bachelor's preferred
- CompTIA A+ or Network+ certification (or ability to obtain within 90 days)
- Proficiency in Windows 10/11, Active Directory, and basic networking concepts
- Strong analytical skills with ability to diagnose hardware/software issues
- Excellent communication skills for technical documentation and end-user training
- Experience with ticketing systems and remote support tools (TeamViewer/AnyDesk)
- Valid Wisconsin driver's license for occasional off-site support