Job Description
Join TechSolutions Global's elite IT Support Trainee program and launch your career in Boston's thriving tech hub. We're seeking motivated individuals to receive world-class training in enterprise systems, cybersecurity, and cloud infrastructure. Our comprehensive 6-month program combines hands-on mentorship with industry certifications, setting you on a path to a six-figure IT career. Enjoy competitive compensation, full benefits, and opportunities for rapid advancement in a Fortune 500 environment.
Responsibilities
- Install, configure, and troubleshoot Windows/Linux workstations and servers
- Provide Tier 1-2 technical support for 500+ employees via phone, chat, and remote access
- Document IT processes and maintain knowledge base articles
- Collaborate with network engineers on security protocols and system updates
- Manage Active Directory permissions and user account provisioning
- Participate in 24/7 on-call rotation after training completion
- Support cloud migration projects including AWS/Azure infrastructure
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred but not required)
- Proficiency with Windows 10/11 and basic networking concepts
- Strong problem-solving skills with analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Basic scripting knowledge (Python/PowerShell) or willingness to learn
- Valid driver's license for occasional equipment transport