Job Description
Join NOLA Tech Solutions' elite IT Support Trainee program and kickstart your career in one of America's fastest-growing tech hubs. We're seeking motivated individuals to receive world-class training in enterprise systems, cybersecurity, and cloud infrastructure. This premium opportunity combines mentorship from industry veterans with hands-on experience in cutting-edge environments. Enjoy competitive benefits, tuition reimbursement, and a clear path to becoming a senior IT specialist. Transform your passion for technology into a high-earning career in the vibrant New Orleans tech scene.
Responsibilities
- Master enterprise-level troubleshooting for Windows/macOS systems
- Deploy and maintain network infrastructure (Cisco, Juniper)
- Implement cybersecurity protocols and incident response procedures
- Provide Tier 1-2 support for 500+ users via ticketing systems
- Document technical processes and create knowledge base articles
- Collaborate with DevOps teams on cloud migration projects
- Participate in after-hours rotation for critical system support
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- Basic understanding of networking fundamentals (TCP/IP, DNS)
- Experience with helpdesk software (ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends
- Ability to lift 25 lbs for equipment maintenance