Job Description
Join our elite IT Support Trainee program in New Orleans and launch a high-paying career in technology! At TechNova Solutions, we invest in top talent through comprehensive training, mentorship, and competitive compensation. This immersive 6-month program combines hands-on experience with industry certifications, preparing you for a permanent role as a Senior IT Support Specialist. Enjoy a collaborative environment, cutting-edge technology, and unparalleled growth opportunities in the heart of New Orleans' thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Collaborate with senior engineers on complex troubleshooting and system optimization
- Document technical processes and create knowledge base articles
- Participate in cybersecurity best practices training and incident response drills
- Support cloud infrastructure (AWS/Azure) and SaaS applications
- Contribute to IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for occasional on-site support