Job Description
Join our award-winning IT support team in Honolulu and kickstart your career with an exclusive sign-on bonus! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our diverse clientele. As a key member of our Pacific Tech Solutions family, you'll enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Hawaii's vibrant tech scene.
What We Offer:
- Sign-on bonus of $3,000 for qualified candidates
- Health, dental, and vision insurance
- Professional development stipend
- Flexible hybrid work schedule
- 401(k) with company match
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 200+ employees
- Manage ticketing system with 95% resolution SLA adherence
- Document solutions and create knowledge base articles
- Collaborate with network and security teams on complex incidents
- Train users on new technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in corporate environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong troubleshooting skills for hardware, network, and application issues
- Excellent communication with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment maintenance
- Valid Hawaii driver's license for occasional on-site visits