Job Description
Launch your IT career with Oakland Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team. This full-time training program includes all necessary equipment provided – laptops, tools, and resources – so you can focus on learning. Our structured curriculum combines hands-on experience with expert mentorship to fast-track your technical skills. Join us in revolutionizing tech support for Bay Area businesses while building a future-proof career.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse IT environments
- Provide tier-1 customer support via phone, chat, and in-person assistance
- Install, configure, and maintain network infrastructure components
- Document technical processes and maintain accurate service logs
- Collaborate with senior engineers on complex system troubleshooting
- Implement security protocols and best practices for data protection
- Participate in cross-departmental IT projects and training initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through structured training
- Customer service experience (retail, hospitality, or helpdesk)
- CompTIA A+ certification (or willingness to obtain during employment)
- Valid California driver's license for occasional off-site support