Job Description
Launch your IT career with our comprehensive paid training program! TechCare Solutions is seeking motivated individuals to join our Fort Worth-based help desk team. No prior experience required—we provide all necessary training to transform you into a certified IT support professional. Enjoy competitive pay, career advancement opportunities, and a collaborative work environment. This is your chance to build foundational skills in network troubleshooting, hardware diagnostics, and customer service excellence.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for corporate clients
- Document incidents and solutions using ticketing systems
- Escalate complex issues to senior technicians with detailed notes
- Conduct user training on IT systems and security protocols
- Maintain asset inventory and perform basic system maintenance
- Collaborate with cross-functional teams to resolve system-wide issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly during training
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Flexibility to work occasional evenings/weekends for system updates
- CompTIA A+ certification (provided upon training completion)