Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy problem-solver to deliver exceptional user support with weekly paychecks. Enjoy competitive compensation, flexible scheduling, and growth opportunities while serving diverse clients across Florida. Apply today to start your career in a dynamic, fast-paced environment where your expertise makes a real impact!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all interactions using ServiceNow ticketing system with 99% accuracy SLA
- Deploy and configure new workstations, peripherals, and software installations
- Collaborate with senior engineers on complex escalations and system updates
- Conduct user training sessions for new software implementations
- Monitor system health and proactively address potential technical risks
Qualifications
- 2+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, DNS, DHCP, and VPN troubleshooting
- Strong knowledge of Windows 10/11, macOS, and mobile device support
- Excellent written/verbal communication skills with customer-centric approach
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to prioritize tasks in high-volume, fast-paced environments
- Valid Florida driver's license for occasional on-site support