Job Description
Join our award-winning IT team at TechSolutions Inc. and experience the power of weekly pay! We're seeking passionate Help Desk Support professionals to deliver exceptional technical assistance to our diverse client base. As a key member of our Riverside-based team, you'll troubleshoot hardware/software issues, implement security protocols, and drive digital transformation. Enjoy competitive compensation, flexible scheduling, and career advancement opportunities in a cutting-edge environment. Apply today and start earning every week!
Responsibilities
- Resolve Tier 1-2 technical support tickets via phone, email, and remote access
- Install, configure, and maintain desktop/laptop hardware and software
- Document all incidents, resolutions, and asset changes in ITSM systems
- Collaborate with network/security teams on vulnerability assessments
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Support cloud-based applications (Office 365, G Suite)
- Adhere to ITIL frameworks and compliance standards
Qualifications
- 2+ years of Help Desk/IT Support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently in fast-paced environments
- Valid driver's license for occasional on-site support