Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Trainee position in Louisville, KY. No prior experience required – we provide all necessary training to build your technical skills and customer service expertise. Join our dynamic team and grow into a full-fledged IT professional while earning competitive compensation.
Responsibilities
- Provide remote and in-person technical support to resolve hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Document troubleshooting steps and ticket resolutions in ITSM systems
- Collaborate with senior technicians on complex technical escalations
- Deliver exceptional customer service via phone, email, and chat
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and interpersonal skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to complete paid training program (4-6 weeks)
- Valid driver's license for occasional on-site support