Job Description
Join our dynamic team at TechSolutions Inc. and start your IT career tomorrow! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. This urgent opening offers immediate employment for qualified candidates ready to make an impact. Enjoy competitive pay, comprehensive training, and a collaborative environment in Stockton's thriving tech sector. Apply today and begin your journey in information technology tomorrow!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions, resolutions, and procedures in ITSM platforms
- Train end-users on new technologies and cybersecurity best practices
- Collaborate with IT teams to escalate complex incidents and implement solutions
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- 1+ years of experience in help desk or technical support role
- Proficiency in Windows OS, Microsoft Office Suite, and troubleshooting tools
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities
- Basic understanding of cloud services (Azure, AWS) a plus