Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Portland's vibrant tech hub! We're offering a $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support to our diverse client base. At TechSolutions Northwest, you'll be part of an innovative environment where your problem-solving skills directly impact business success. Enjoy competitive benefits, ongoing professional development, and the chance to work with cutting-edge technologies in one of America's most livable cities.
Why You'll Love Working With Us:
- Comprehensive health, dental, and vision plans
- 401(k) with company matching
- Flexible hybrid work schedule (3 days remote/week)
- Tuition reimbursement program
- Annual technology stipend
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 500+ users
- Diagnose and resolve hardware/software issues including Windows 11, macOS, and Microsoft 365Manage service tickets using ServiceNow with 95% SLA adherence
- Deploy and configure new workstations, peripherals, and mobile devices
- Document solutions in knowledge base with clear, actionable procedures
- Collaborate with network and security teams on complex incident resolution
- Conduct quarterly user training on security best practices and new tools
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for VPN, Wi-Fi, and printer issues
- Experience with ticketing systems (ServiceNow preferred)
- Exceptional communication skills with technical/non-technical audiences
- Ability to lift 30 lbs for equipment deployment
- Valid driver's license for occasional on-site support