Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Bakersfield! We're offering a competitive salary plus a $5,000 sign-on bonus to top-tier candidates ready to deliver exceptional technical support. Enjoy a modern work environment, comprehensive benefits, and growth opportunities in a company that values innovation and employee development. Apply today and start your rewarding career in tech support!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document tickets in ServiceNow and maintain accurate knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Deploy and configure end-user devices (laptops, monitors, peripherals)
- Conduct new hire IT onboarding and equipment training sessions
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for Windows 10/11 and cloud applications
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to lift 30lbs for equipment deployment