Job Description
Join our award-winning IT team in Albuquerque and jumpstart your career with an exclusive $2,500 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, cutting-edge technology, and opportunities for professional growth in the heart of New Mexico. Apply today and transform your career!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and cloud applications
- Document cases in ServiceNow and maintain accurate ticket records
- Onboard new users and deploy standard IT equipment
- Collaborate with senior engineers on complex escalations
- Conduct routine system maintenance and security updates
- Train end-users on IT best practices
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties
- Valid New Mexico driver's license (for occasional site visits)