Job Description
Join our dynamic IT team in Madison, WI as a Help Desk Support Specialist! We're offering a competitive salary and a $5,000 sign-on bonus for qualified candidates who start before December 31st. Enjoy Madison's vibrant tech scene, outdoor activities, and exceptional work-life balance while supporting cutting-edge enterprise solutions.
At InnovateTech Solutions, we foster innovation and professional growth. You'll work with Fortune 500 clients, receive Microsoft certification training, and enjoy flexible hybrid work options. Our collaborative environment values problem-solvers who thrive in fast-paced settings.
Responsibilities
- Provide Tier 1-2 technical support for 500+ enterprise users via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including Windows OS, Office 365, and cloud applications
- Document incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with network and security teams on escalated incidents
- Deploy and maintain end-user devices (laptops, mobile, peripherals)
- Conduct user training on new technologies and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of enterprise help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency with Active Directory, SCCM, and remote support tools
- Experience with ticketing systems (ServiceNow, Jira)
- Strong troubleshooting skills for Windows 10/11 and macOS environments
- Excellent communication and customer service abilities
- Ability to work independently and collaboratively in hybrid settings
- Valid Wisconsin driver's license (occasional onsite client visits required)