Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Plano, TX. No prior experience required—we'll equip you with industry certifications and hands-on skills to excel in technology support. Join a forward-thinking team committed to your professional growth while serving diverse clients across North Texas. Enjoy competitive benefits, flexible scheduling, and a clear career path within our expanding IT department.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems using ticketing systems and remote tools
- Document all interactions and resolutions in CRM databases
- Train users on new technologies and best practices
- Collaborate with senior engineers to escalate complex issues
- Maintain inventory of IT assets and equipment
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Windows/macOS operating systems
- Excellent verbal and written communication skills
- Customer service mindset with problem-solving aptitude
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain during training)
- Valid driver's license for occasional on-site support