Job Description
Launch your IT career with our comprehensive paid training program! We're seeking motivated Help Desk Support Specialists in Orlando to join our dynamic team. No prior experience required – we provide hands-on training in troubleshooting, system administration, and customer service. Enjoy a structured career path with opportunities to grow into senior IT roles while supporting cutting-edge technologies for Fortune 500 clients.
What We Offer:
- 6-week paid training program covering Windows, networking, and ticketing systems
- Competitive salary with performance-based bonuses
- 100% employer-paid certifications (CompTIA A+, Microsoft 365)
- Flexible hybrid work schedule after training
- Tuition reimbursement for continued education
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage IT service tickets using ServiceNow and Jira platforms
- Deploy and configure desktop/laptop systems for new hires
- Document technical procedures and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Conduct quarterly IT security awareness training for staff
- Maintain inventory of IT assets and procurement requests
Qualifications
- High school diploma or equivalent (technical degree preferred)
- Basic familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and customer service orientation
- Ability to lift 30lbs for equipment deployment
- Valid driver's license for occasional on-site support
- Willingness to obtain CompTIA A+ within 6 months
- Excellent written and verbal communication skills
- Ability to work rotating on-call shifts (1:4 rotation)