Job Description
Join our dynamic IT team in sunny Santa Ana and enjoy the convenience of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients. This role offers immediate compensation cycles, competitive hourly rates, and growth opportunities in a collaborative environment. If you thrive solving technical challenges and value timely rewards, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset configurations in ITSM systems
- Train end-users on software applications and best practices
- Collaborate with network and infrastructure teams on complex issues
- Monitor system performance and proactively address potential disruptions
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ITIL service management processes
- Ability to work independently and prioritize tasks