Job Description
Are you a problem-solver with a passion for technology? ApexTech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Dallas, Texas. We pride ourselves on our employee-first culture and offer a competitive benefits package including weekly paychecks.
In this role, you will be the first point of contact for our internal employees, providing technical assistance and ensuring our workplace technology runs smoothly. If you are looking for a stable job with a company that values your contribution and offers the flexibility of weekly pay, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid every week, not bi-weekly.
- Modern Environment: Work with the latest hardware and software tools.
- Professional Growth: Clear pathways for career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Manage and update the IT ticketing system (e.g., ServiceNow, JIRA) with accurate status updates.
- Install, configure, and troubleshoot operating systems, applications, and network connectivity.
- Assist with the onboarding process for new hires, setting up their workstations and accounts.
- Maintain a clean, organized Help Desk area and manage inventory of IT assets.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong understanding of PC hardware components and troubleshooting methodologies.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and collaboratively within a fast-paced team environment.
- Familiarity with Active Directory and Microsoft Office Suite is highly preferred.