Job Description
Join our dynamic team as a Help Desk Support Specialist in Riverside, CA! Enjoy the benefit of weekly pay while providing exceptional technical support to our clients. We're seeking a customer-focused professional with a passion for problem-solving to join our growing IT department. This role offers competitive compensation, comprehensive training, and a collaborative work environment. Apply today and start getting paid weekly!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and solutions using ticketing systems
- Provide user training on company software and systems
- Collaborate with IT team to implement infrastructure improvements
- Monitor system performance and report potential security threats
- Escalate complex issues to senior technicians when necessary
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of technical support experience
- Proficiency with Windows/macOS and Microsoft Office Suite
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- CompTIA A+ or similar certification a plus
- Ability to work flexible hours including occasional weekends
- Valid California driver's license required