Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Kansas City, MO! This contract role offers weekly pay and the chance to solve complex technical challenges while delivering exceptional customer service. We're seeking a tech-savvy professional to serve as the first point of contact for our clients, ensuring seamless operations and user satisfaction. If you thrive in fast-paced environments and excel at troubleshooting, apply today to start your career with us!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Install, configure, and maintain workstations, laptops, and peripherals
- Document all support cases and resolutions in ITSM systems
- Collaborate with senior engineers to escalate complex technical problems
- Conduct user training on company software and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; A+ certification preferred
- 1+ years of help desk or technical support experience
- Proficient in Windows OS, Microsoft Office Suite, and Active Directory
- Strong knowledge of networking fundamentals and security best practices
- Excellent troubleshooting and customer communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Familiarity with ITIL processes and ticketing systems