Job Description
Join TechSolutions Inc., a leading IT services provider, and accelerate your career with our weekly-paying Help Desk Support position in Dallas! We're seeking dedicated professionals to deliver exceptional technical assistance to our clients. Enjoy the stability of a full-time role with the unique benefit of weekly paychecks – no more waiting for monthly payouts! Our collaborative team offers growth opportunities, comprehensive training, and a modern work environment where your problem-solving skills shine.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and security incidents
- Document all interactions and resolutions in IT service management tools
- Collaborate with senior engineers on complex escalations
- Deploy and configure workstations, peripherals, and cloud applications
- Conduct user training on new technologies and best practices
- Maintain asset inventory and license compliance
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network, printer, and mobile device issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, Zendesk)
- Ability to work flexible shifts including occasional weekends